JD officially entered the e-commerce sector in 2004. In May 2014, JD was listed on the Nasdaq Stock Exchange in the United States, becoming the first comprehensive Chinese e-commerce platform to successfully list in the United States. In June 2020, JD completed its secondary listing on the Hong Kong Stock Exchange, raising funds to invest in key supply chain-based technological innovations to further enhance user experience and improve operational efficiency.
At the beginning of 2017, JD Group fully transformed into a technology-focused company. To date, JD has invested 145.6 billion yuan in technology research and development.
JD is positioned as a "supply chain-based technology and service company," with operations spanning retail, technology, logistics, healthcare, production and development, industrial, private label, insurance, and international markets. As a new type of brick-and-mortar enterprise, possessing both the DNA and attributes of a brick-and-mortar business and digital technology and capabilities, JD leverages its "responsible supply chain" to continuously advance "chain-network integration," achieving the "three-network integration" of cargo network, warehouse network, and cloud network. This not only ensures the stability and reliability of its own supply chain, but also drives the digital transformation and cost reduction and efficiency improvement of upstream and downstream partners in the supply chain, better serving the high-quality development of the real economy.
JD Group adheres to the values of customer first, innovation , hard work, responsibility, gratitude and integrity , takes "technology-based, making life better " as its mission, adheres to the core business philosophy of "cost, efficiency, product, price and service", and its vision is to become the most trustworthy company in the world.
JD Retail: Becoming the world's most trusted retail and retail infrastructure service provider JD Retail continues to innovate and create value for users and partners. It has now completed coverage of categories such as computers, digital products, mobile phones, home appliances and home furnishings, consumer goods, clothing, beauty, sports and outdoor, luxury watches, fresh food, automobiles, and industrial products. It has more than 10 million self-operated product SKUs and has tens of thousands of offline stores such as JD MALL, Super Body, City Flagship Store, JD Five Star Appliances, JD Home Appliances Store, JD Home, JD Computer and Digital Store, JD Ehome, JD Auto Maintenance, and JD International Cross-border Experience Store. At the same time, it has deployed JD Home Delivery and other same-city businesses, connecting millions of chain supermarkets, vegetable stores, pharmacies, flower shops, mobile phone, clothing, pet stores, etc., to provide consumers with instant retail services with hourly or even minute-level delivery, as well as one-stop same-city services for eating, drinking, playing and having fun.
JD Retail is committed to creating the ultimate shopping experience for its users. JD's 3C digital products, its most advantageous category, maintain close strategic partnerships with renowned domestic and international brands. Leveraging its supply chain and omnichannel capabilities, JD Retail offers consumers a wide range of new products, along with one-stop professional services across multiple platforms and scenarios, across a wide range of categories, including computers, digital products, mobile phones, peripherals, audio, office supplies, books, and stationery.
JD Home Appliances & Home Furnishings focuses on the home as a setting, creating an integrated consumer experience for home appliances and home furnishings. Bringing together the entire supply chain for home appliances and home furnishings, JD Home Appliances & Home Furnishings offers consumers real estate transaction services, renovation services, and high-quality, trendy home appliances and home furnishings, fully satisfying their one-stop shopping needs for home furnishings. Over 90% of its self-operated home appliance products and over 50 home furnishing categories offer "trade-in" services. JD Home Appliances & Home Furnishings has also launched JD Malls and Super Experience Stores in multiple cities nationwide, along with over 100 city flagship stores, providing consumers with a one-stop, worry-free, and cost-effective shopping experience.
JD Supermarket is the trusted supermarket shopping choice for Chinese consumers and a high-growth, profitable, and reliable channel for fast-moving consumer goods and fresh food brands. By connecting with numerous supermarket partners and offline merchants such as Walmart, Yonghui, and China Resources, JD Supermarket has established an omni-channel retail ecosystem in more than 400 cities across China. JD Supermarket has become the largest sales growth platform for many brands, leading the industry in omni-channel share of more than 10 categories such as packaged rice, cooking oil, and milk powder. It is also the leading retailer in the country for more than 200 well-known brands such as Procter & Gamble, Unilever, Mengniu, Yili, and Coca-Cola. Currently, JD Supermarket has more than 50 brands with annual sales exceeding 1 billion yuan, and more than 500 brands with annual sales exceeding 100 million yuan.
JD Fashion & Beauty focuses on a rich selection of high-quality products and worry-free service. By improving supply and ecosystem efficiency, it is committed to meeting the new fashion consumer demand of a wider range of users across all scenarios, including apparel, beauty, sports and outdoor products, and luxury watches. JD Fashion, through its comprehensive, omni-channel, and all-mode service capabilities, connects domestic and international apparel merchants, fully meeting users' diverse, diverse, and convenient needs for quality apparel, and has become a key platform for first-tier apparel brands to launch new products. JD Beauty, with its authentic ecosystem, ultra-fast logistics, and efficient service capabilities, offers consumers authentic and high-quality products from global beauty brands, domestic brands, emerging brands, and the beauty industry belt, providing brands with stable, sustainable, and reliable growth and a space for co-creation. JD Sports offers consumers a vast selection of professional, high-quality sports and outdoor products, while also providing a one-stop, omni-channel solution for professional sports consumption. As a gathering place for authentic luxury brands from big names, JD Luxury provides users with a full range of distinguished experiences and has gradually become the preferred partner for domestic and foreign brands to explore the Chinese online market. As of now, JD is one of the companies with the largest number of luxury brand partners in the world, including LOUIS VUITTON, GUCCI, DIOR, BOTTEGA VENETA and many other overseas luxury brands, which also indicates that JD has become the first channel for overseas luxury brands to enter China.
JD International is JD's one-stop platform for import and export goods, comprised of two major business modules: Global Purchase and Global Sales. Global Purchase, JD's cross-border import e-commerce platform, leverages JD's digital supply chain capabilities. Through continuous innovation and upgrades across four key dimensions: consumer scenarios, marketing ecosystem, quality and service, and investment opportunities, and by increasing its open ecosystem, it helps brands efficiently establish themselves in the Chinese market, creating an ultimate consumer experience of "high-quality products at great prices, direct from around the world." Global Sales, leveraging JD's years of accumulated commercial infrastructure across transaction, payment, logistics, marketing, and technology, expands JD's entire ecosystem overseas, delivering a vast array of high-quality products to the global market.
JD Auto is a one-stop platform for vehicle selection, vehicle product sales, maintenance services and new energy solutions. It covers complete vehicles, complete motorcycles and equipment, complete two-wheeled electric vehicles and equipment, automotive supplies and accessories and services, JD Auto maintenance chain service stores and third-party service network, offline new energy experience centers and other innovative automotive businesses. Through the "commodity + service" omni-channel one-stop consumption model, it provides consumers with full life cycle services for automobile consumption, including viewing, selecting, buying, using, replacing and maintaining cars.
JD Hourly Delivery is JD's instant retail business, deeply connecting offline physical stores and brands. Through Dada Express, it provides users with a full range of products in as fast as 30 minutes. Currently, JD Hourly Delivery has over 500,000 partner stores and over 1.2 million active Dada Express riders annually. It is accelerating the digitalization of the physical retail industry, improving consumers' instant shopping experience, and providing more flexible employment opportunities for workers. In June 2020, Dada Group was listed on the Nasdaq in the United States, becoming the first instant retail stock. Currently, it has over 400,000 partner offline stores and over one million active riders annually. It is accelerating the digitalization of the physical retail industry, improving consumers' instant shopping experience, and providing more flexible employment opportunities for workers.
JD Retail Enterprise Business provides intelligent and customized procurement management solutions for governments, enterprises and institutions, helping government and enterprise clients improve procurement efficiency and reasonably control costs. It currently has over 8 million active corporate customers and is the common choice of over 91% of the Fortune Global 500 companies in China and nearly 70% of "specialized and innovative" small and medium-sized enterprises.
JD's "Full-Link Service" leverages its supply chain advantages to provide users with comprehensive support across four dimensions: all-time, all-cycle, all-scenario, and all-channel. JD not only offers 24/7 customer service, but also a dedicated team of consultants across multiple fields to assist users with specialized issues across all scenarios. JD's 200 essential services and hundreds of safeguards, such as quality control, provide comprehensive customer support throughout the pre-sale, in-sale, and after-sale lifecycle. In the past two years, JD Retail has invested over 40 billion yuan in user services alone, in addition to logistics and consumer services.
